Shipping FAQ

“I just received my order today and I must compliment you on not only the quick delivery, but beautiful packaging and hand written note. The world would be better if more companies had customer service like you.  I’m now a loyal fan and will spread the word!  Thank you so much for the sweet treats!” — Bree S.

“Just received my order!  The shipping was speedy, the presentation delightful and the hand- written thank you card, a perfect touch.” – Natasha V.

Sugarfina Shipping Info

  1. Shipping Methods & Cutoff Times

    We offer three shipping options:

    1. Standard Ground orders will arrive within 2-4 business days. Please note orders may take up to 48 to process.
    2. Expedited 2-Day is guaranteed to arrive on the 2nd business day, if the order is placed by 10am PST (Monday-Wednesday). Orders placed after 10am PST Wednesday will ship the following Monday.
    3. Expedited Overnight is guaranteed to arrive the next business day, if the order is placed by 10am PST (Monday-Thursday). Orders placed after 10am PST Thursday will ship the following Monday. Some large orders may require extra processing time.  If your order requires extra time to fulfill, we will contact you via phone and/or email. 

    When you select expedited shipping, we may use air or ground shipping as necessary to get your items to you within the promised time frame.

    Shipping to arrive on a Specific Date:  If you would like your order to arrive on a specific date, please email hello@sugarfina.com to arrange the details.

    Shipping to Multiple Addresses:  If you are shipping to multiple addresses, please contact us at hello@sugarfina.com and we can assist you.

    International Shipping: We currently only accept orders being sent to Canada at Sugarfina.com/ca. If you’d like to ship a package please visit Sugarfina.com to place your order.  If you would like to ship to another international address, please contact hello@sugarfina.com and we can assist you.

    Holidays: Our warehouse is closed during the below holidays. Orders will not be processed or shipped on these US and Canadian Holidays.

    New Year’s Day
    Family Day
    Good Friday
    Victoria Day
    Canada Day
    BC Day
    Labour Day
    Thanksgiving Day
    Remembrance Day
    Christmas Day

  2. Gift Wrap

    We offer gift wrap for $5, which includes our crisp aqua Sugarfina gift boxes, designer tissue paper, white ribbon and bow, and a hand-written gift note.

    Gift Wrap

    Select gift wrap on the checkout page, and be sure to include your gift note – a box will appear under the gift icon after you check it.

    If you have any special instructions, such as gift-wrapping particular items together, please include those notes in the gift wrap box.

    If you do not select the gift wrap option, and you are shipping to someone other than yourself, we’ll include a note that says “from [sender’s name].”

  3. How packages arrive

    Why blend in? Your candy is packaged in a beautiful aqua Sugarfina shipping box,* so it looks great all the way from our boutique to your door. When you open the box, you’ll find a hand-written note on top and your candies tucked carefully inside. We don’t include packing slips or any pricing information, as our candies are frequently sent as gifts and we like to conserve trees. Instead, we email a receipt and packing slip to the sender.

    *standard white or kraft boxes may be used on larger orders

  4. Shipping Costs

    Shipping costs to one Canadian address are as follows:

    ORDER Min ORDER MAX Standard Expedited 2-Day Expedited Overnight
    $10.00 $8.00 $18.95 $34.95
    $10.01 $25.00 $8.00 $18.95 $34.95
    $25.01 $40.00 $8.00 $25.95 $36.95
    $40.01 $60.00 $8.00 $31.95 $39.95
    $60.01 $80.00 $8.00 $38.95 $42.95
    $80.01 $150.00 $8.00 $49.95 $50.95
    $150.01 $250.00 $8.00 $64.95 $65.95
    $250.01 $350.00 $8.00 $71.95 $71.95
    $350.01 $500.00 $8.00 $92.95 $91.95
    $500.01 $650.00 $8.00 $108.95 $107.95
    $650.01 $800.00 $8.00 $130.95 $128.95
    $800.01+ $8.00 $164.95 $163.95

    *Please note these rates are for online customers only and do not apply to wholesale, custom, or corporate orders.

    If you’re shipping to an international address other than the US, please call 1-855-SUGARFINA or email hello@sugarfina.com for an international shipping quote. If you are shipping to the US please visit Sugarfina.com to place your order.

Sweet Feedback From Happy Customers

“I have ordered a few things from this wonderful company and every time, the shipping is amazingly speedy, and the product is simply wonderful.” — Sarah S.

“I just received my very first Sugarfina order – champagne gummy bears. Can I just tell you how very much I appreciated the handwritten note AND samples of 2 other yummy candies – the cuba libre gummies and the green apple frogs?! I am definitely a loyal customer now! Thank you so much Sugarfina, for making me feel so special with your beautiful blue box of goodies!!” – Charlotte W.