Buy 3 & get the 4th FREE on all Candy Bento Boxes® | Use Code: SWEETFRIDAY

frequently asked questions

  • Because candy is perishable, we are not able to accept returns.
  • We accept Visa, Mastercard, American Express, and Discover. We do not accept American Express in Canada or the United Kingdom
  • We’ll help you get your candy to the right place. Send us a note at hello@sugarfina.com or call 855-784-2734 with your order number.
  • Please contact us at hello@sugarfina.com and we can add it to your order. Please note Gift Wrap and handwritten notes cost a little extra.
  • Please contact hello@sugarfina.com with your order number and we’ll help you find it.
  • To redeem your promo code, please enter the code on the checkout page and click submit. Please note that promo codes cannot be combined. Only one promo code may be used at a time. For help please contact hello@sugarfina.com .
  • No worries, we can help you with that. Please contact us at hello@sugarfina.com with your order number and the promo code you intended to use. We can only add promo codes within 24 hours of when you placed your order.
  • Some states are excluded from our shipping promotions during the summer when we cannot offer that shipping method in your state. We cannot offer Standard Ground shipping to the following states during the warmer months: Alabama, Alaska, Arizona, Florida, Georgia, Hawaii, Louisiana, Mississippi, Nevada, New Mexico, Texas, Oklahoma, Arkansas, Tennessee, North Carolina and South Carolina.
  • To troubleshoot your promo code, we recommend checking that your subtotal meets the minimum threshold to use the code (before tax and shipping charges are added) and check the dates the code is valid. Please contact us at hello@sugarfina.com if you need further assistance.
  • Certain product exclusions can apply to Sugarfina promotional codes. All non-candy items, such as cards and decorations are excluded from all promotions. All Non-Sugarfina branded candies are excluded from promotions as well.
  • Sorry, only one promo code may be used at a time. Please note that Gilt codes are promo codes and may not be combined with any other offer.
  • Online promo codes may only be redeemed online. In-store promo codes may only be redeemed in stores.
  • We ship most packages via FedEx Ground and FedEx Express.
  • Standard 2-5 business days (Monday-Saturday), Expedited 2-day (Guaranteed to arrive on the 2nd business day if your order is placed before 10am PST Monday-Wednesday; orders placed after 10am on Wednesday will be shipped the following Monday), and Expedited Overnight (Guaranteed to arrive on the next business day if your order is placed before 10am PST Monday-Thursday; orders placed after 10am on Thursday will be shipped the following Monday). Candy can melt in warm weather, therefore we do let packages be transported over the weekend during warmer months. Thus, we cannot ship any orders on Fridays during the warmer months.
  • We’ll help you get your candy to the right place. Send us a note at hello@sugarfina.com or call 855-784-2734 with your order number.
  • Your candy is packaged in a beautiful aqua Sugarfina shipping box. As many of our packages are sent as gifts we do not include invoices in any of our orders.
  • Yes, please email hello@sugarfina.com.
  • We offer same-day delivery from most of our retail boutiques (deliveries may be restricted by radius from the boutique). Call your local Sugarfina Boutique to confirm availability.
  • Our website currently allows shipping to the U.S.A., Canada, and United Kingdom. We only ship orders internationally over $100 USD. For a quote please contact us at hello@sugarfina.com.
  • It’s a fact - candy can melt in warm weather. We cannot offer Standard Ground shipping to the following states during the warmer months: Alabama, Alaska, Arizona, Florida, Georgia, Hawaii, Louisiana, Mississippi, Nevada, New Mexico, Texas, Oklahoma, Arkansas, Tennessee, North Carolina and South Carolina. Any Free Standard Shipping promotions are excluded from these states during the summer months.
  • At this time we are unable to ship to APO/FPO addresses or PO Boxes.